NEW Modere Website Information and FAQ’s
GENERAL WEBSITE AND ACCOUNT:
Q: Will my Modere log in credentials remain the same?
A: Yes, all previous log in credentials will be the same for the new website. Just enter the email address linked to your Modere account and your password to log in.
Q: I’m having trouble logging into my account?
A: Forgotten your password? If you need to reset your password, you can do that via the link on the log in page. This will send an email to the with a Password reset link.
Q: Is the Modere App being updated?
A: The look and the feel of Apps is not being updated but the functionality will be the same as the Website. The website has been designed to be completely mobile friendly, so best experience is to use the website on your mobile device.
Please note: If using the App you will need to make sure you have updated to the latest version.
Q: Will the order I placed on the old Modere website recently still be processed?
A: Yes, the change to the website will not impact orders already placed.
Q: Where can I find my order history, and will I see my previous orders?
A: Order History is still located under your account details go to > My Account > Order History. You will see all order placed from the past year or so there.
Q: What do the order statuses mean in Order History?
A: New statuses and what the mean are:
Awaiting Fulfillment — The order has been submitted and is waiting to be picked and packed at our warehouse. Orders cannot be changed once submitted.
Shipped — Order has shipped, with tracking details issued.
Refunded — The complete order has been returned and refunded.
Partially Refunded – Not all items have been returned, so a partial refund has been done on the order.
Manual Verification Required — Orders that are pending for us to check address details etc. Once reviewed the order will be moved to Awaiting Fulfillment
Q: What are the new payment types available, and what orders can these be used for?
A: We have two new payment options, Apple Pay and Google Pay. Currently they are only available to be used for a one-time order. They cannot be used to pay for subscriptions.
PLS NOTE: There were a few issues with Apple Pay at launch, so this has been removed from the site. Looking to have that resolved in a week or two.
Q: Why is my CVV required when I have a card saved?
A: This is an additional security requirement to minimize credit card fraud, that makes shoppers enter their CVV in for every order at Checkout. This does not apply to scheduled subscription orders from your template.
Another security measure will require you to re-enter and save your credit card details if you enter a new Shipping Address.
SUBSCRIPTION/VIP:
Q: Will my subscription template be moved to the new website?
A: Yes, Subscription templates including your VIP count and Loyalty, will be migrated to the new website. The Subscription Manager is still being developed and will not display some key information – see below for details.
Q: Where can I find my Subscription?
A: There is no longer a truck icon to navigate to your Subscription template, you can either go to the Head and shoulder icon and select Subscription Settings OR to Your Subscription in the banner above the Shopping Cart icon.
Q: How do I add products to my subscription template?
A: If you are in your subscription template
1. Click add item (Takes you to shop all)
2. Click on image of product you want to add
3. Click Subscribe & Save
4. Click Subscribe
This will add the item to your subscription template.
DO NOT add to cart from the SHOP ALL page as that will add products to your one-time order cart.
IMPORTANT FOR ALL VIP/SUBSCRIPTION HOLDERS
Please note: For the first few months any available promotions including VIP discounts or monthly sales WILL NOT appear in your Subscription template. The template at his stage does not support an order calculation to include the discounted total, however all applicable promotions and discounts will apply when the order processes.
We acknowledge this isn’t ideal, so if concerned and don’t want to trust everything will apply as it should you can cancel your template and place your order selecting Subscribe & Save via the Cart. All discounts will appear correctly there.
Please note: Subscription reminder emails sent prior to the Website upgrade may not direct you to the correct section. Once on the Website, please navigate to the top right > Your Subscription OR select Subscription Settings under your account.
Also – Previously saved credit card details have not been migrated into the subscription settings. As no subscriptions will be processing until the 23rd, these should be updated in the next few days.
Q: I had a Subscription scheduled for the 20th, will that still be processed?
A: For your subscription details and processing to be migrated from one website to another seamlessly, we have held all the subscriptions due to process on the 20th, 21st and 22nd. They will be released on the 23rd – so yes, your subscription will still process it will just be a few days later.
COMING SOON: Process Today
A massive improvement on our previous solution, means when you select Process Today in the Subscription Manager, you order processes almost instantly and will show in your Order History once submitted. We hope to have that available in the near future.
SOCIAL MARKETER /ENROLLMENT
Q: How do I enrol as New Social Marketer?
A: Go to www.shiftingretail.com.au or www.shiftingretail.co.nz and click Join.
If you are an existing Customer, select that option and enter in your current Modere credentials or alternatively enter the details of the Social Marketer that referred you to start the sign-up process. Work through the application fields and submit. You can then go shopping.
Q: Can I add individual products to my enrolment order?
A: Yes, as a New Social Marketer you can select one of our exclusive XM Packs or Starter Collections for your 1st order or choose anything from the entire Modere product range. Once the new application information has been completed, you are redirected to the Modere Website to pay for the application fee and place your 1st order.
Q: Is Shifting Retail Changing?
A: The functionality and look and feel of Shifting Retail remains the same. The main change is for a new Social Marketer Sign up, they will be re-directed to the Modere website. Once the new Social Marketer has completed all their application information, they will be redirected to the Modere Website to pay for their application fee and place their 1st order.
Q: Can a Social Marketer place a Subscribe & Save order for their 1st order?
A: Yes, a new Social Marketer can now place a Subscribe & Save order as their 1st order. The only exception is for the New Starter and XM Collections, as these have bonus points (BV/CV) and are already discounted, you can checkout via subscribe and save however they will not count towards a subscription count. No additional discount will apply, and these collections will not add to your Subscription template for future orders.
Women’s Health GPT
Please note the custom Chat GPT is currently not available in the new Website. In the meantime you can use this link here.
SHAREABLE CART
Q: How do I set up a shareable cart on the new website?
A: Shareable Cart operates just like a normal order on the Modere website.
Add the products you want to share to your cart and under the Checkout button there is a link to Get Shareable Cart Link. Please note, if the person you share with already has an existing account, the shareable cart will override any products the customer may have already had saved in their cart.
Copy the link to share with a friend and then if you do not wish to purchase these items yourself, there is an option there to remove all the products from your cart.
Q: If I had shared a cart on the old website, will that link still work and direct to the new website?
A: Yes, any previous Shareable carts will work on the new website.
Q: Can I share a Shareable Cart Link with multiple people?
A: Yes, you can – however Shareable Cart links are not saved. If you are wanting to share with multiple people, you can do so without issue, however it would be worth saving in a note for yourself.
Of course, you can very easily recreate Shareable Cart links at any time simply by adding the products to cart and under the Checkout button clicking Get Shareable Cart Link.
Pls note: Shareable Cart on Shifting Retail will no longer be supported; all Shareable Carts should be done via the Modere shopping sites.
Got any further questions, or require any further support?
If you require any further support, please reach out to our friendly Customer Service team:
Contact Us
Australia:
Email: info@modere.com.au
Phone: (08) 8364 3660 (Monday-Friday from 8:30am-4:30pm ACST)
New Zealand:
Email: info@modere.co.nz
Phone: +64 9 8289015 (Monday-Friday from 11:00am-7:00pm NZST)
Found a Bug? Let us know!
Just like every new web adventure, we might encounter a couple of pesky bugs that needs to be squashed. If you spot them, let us know the details below and we will get our friendly IT Crew to swoop in and save the day in no time at all.
Bugs can be logged at the following link:
https://bit.ly/3JaxwzA
Future Website Enhancements:
In the coming weeks, you will see further enhancements continue to roll out on our new Modere Website. Including:
Process Today for Subscriptions
Order Total Including promotional discounts and VIP/loyalty for Subscription.
Friends and Family Content in My Account
