EVENTS

SOCIAL RETAIL NEXT GEN EXCLUSIVE GLOBAL DROP

We know how much you all love Social Retail, and it’s been a joy to step into 2022 with the announcement of launching the next generation of Social Retail – gee, doesn’t it feel good?! We can’t say too much, but if you have your SRC ticket before 28 February, you will be the first to find out all about it, with exclusive access to the global drop LIVE from the North American SRC stage in Salt Lake City on 13 March!

MORE PRODUCTS THAN EVER BEFORE

At this year’s SRC, you can expect more product launches in one day than EVER BEFORE! To get you excited & prepared, we want to make sure you have all the info you need BEFORE we launch to Customers. Consider this an invitation to all SRC ticket holders to an exclusive Pre-Launch Product event taking place on 3 March in One Voice. Hear from product experts, marketing plans, compliance, and Corporate insight, all to ensure your ultimate success!

GET YOUR DIGITAL PASS TO SRC

We understand that not everyone can travel to the Gold Coast in March for our SRC, so we have a Digital Pass available to give you front-row seats to SRC! Make sure you check out events.shiftingretail.com.au for all the details.

If you are still thinking about being in the room for SRC, make sure you read up on all the latest news about traveling to Queensland and taking care of yourself at our event.

WHAT YOU NEED TO GET TO SRC

We know now more than ever how difficult it can be to plan for things like travel during the current climate. We want you all to know that with SRC approaching, we’re doing everything we can to take the hard work out of what should be a fun and exciting time for you! We cannot wait to bring 2022’s SRC to the Gold Coast this March, and to help keep your decisions as clear and informed as possible, we’ve put together a quick breakdown of the current COVID rules and regulations regarding travel to Queensland.

PRODUCT

NEW ZEALAND LEAN BODY SUMMER PROMOTION

If you haven’t had a chance to take advantage of the current promotion in New Zealand, there is no time like now. Download the assets in One Voice and start sharing as the promotion is wrapping up on 1 February at 11.30am Auckland time. To stay up to date on promotions & assets, head to One Voice.

BUSINESS

SOCIAL RETAIL NEXT GEN

PRE-LAUNCH BONUS

Did you know we have a special Social Retail Next Gen Pre-Launch promotion happening? We want you all to be as excited as we are for the launch of Social Retail Next Gen on 13 March!

We want to ACCELERATE your business and make sure you’re ready for the evolution of Social Retail, so check out the link below for our latest blog with all the information you need about the Bonus.

END OF MONTH

Monday 31st January 2022 midnight USA CST. Australasia’s January 2022 month close is: Tuesday 1st February 2022

• WA – 14:00
• NT – 15:30
• QLD – 16:00
• SA – 16:30
• ACT/NSW/VIC/TAS -17:00
• NZ – 19:00

KNOWLEDGE IS YOUR SUPERPOWER

DELAY IN CUSTOMER SERVICE

It’s only January, but already there has been a lot happening. Our Customer and Business Teams have been doing their best to catch up with public holidays, staff absences, and downtime from the phones and emails for important staff connections. We want to keep you in the know of where things are, so here’s what you need to know:

– Currently, it takes up to 5 business days to get to email enquiries. While we know all communication is important, we are working through the emails that require immediate action first. The team are doing their best to reply as quickly as possible.

Here are some ways that you and your Customers can help us out by using all our resources to help find your answer!

Did you know you can track orders using the consignment details in the Shipping Confirmation email – or via your order history?

Use the Live Chat to view our FAQs and Articles – Live Chat now has a search box to type your question into, and you will then get up to 10 responses that match the enquiry best. Please remember that these articles are from our Help Centre and entering a search does not initiate a Live Chat which means you can search anytime.

If following up on a previous enquiry please do not create a new enquiry – find the original ticket you were assigned and use that.

Most importantly, if your issue has been resolved, please let us know via that original ticket so the team can move on to the next enquiry.

All of these things can help reduce basic enquiries, leaving the teams to deal with the really critical issues and get to you sooner!

DON’T FORGET YOUR FAVOURITES

SHIPPING & PRODUCT AVAILABILITY

Learn about out of stock products, estimated date of return and any other key information.

ALL THE LATEST

Stay up to date on promotions, events, and communication from Corporate by checking out our All The Latest Posts right at the very top of One Voice.

FOR CUSTOMERS THIS WEEK

This week we kicked off the Lean Body Summer promotion for New Zealand. We focused on starting your year right, highlighting health-focused blogs as well as our go-to products to begin your wellness journey.

FOR CUSTOMERS NEXT WEEK

Next week we’ll wrap up the end of our Lean Body Summer promotion and begin to change our focus to February’s theme of Clean Label Living. We’re talking top Modere products, clean labels, and ingredient watch-outs.

FEBRUARY

1st – NZ Lean Body Summer Promotion ENDS

10th – SRC Pre-Show

28th – Cutoff to have SRC 2022 Ticket to get exclusive Social Retail Next Gen updates

All times are ACDT