DELAYS WITH ORDER PROCESSING AND DISPATCH TIMES
Due to the volume of orders received during our Collagen Kaboom sale, there have been delays with packing and shipping. Please allow an additional two business days for orders to be packed ready for dispatch. Due to lockdowns in many states and the COVID restrictions, we’re also seeing increased delays regularly across the board.
- In regular times, most orders are processed and dispatched within 1 to 2 business days of being placed. If your order is placed after 3pm, the following day will be counted as the 1st business day. – As a general rule, freight to Metro areas is delivered within three business days from dispatch
- Regional areas are within five business days from dispatch.
You may find that some can be lucky enough to place their order one day and have it shipped that night and receive it the next day, but it’s not something we guarantee. To avoid disappointment, we would suggest not setting your Customers up with this expectation.
We have had updates from Startrack (for AU orders) and NZ Courier Post (for NZ orders) that orders addressed to a business will not be delivered in NSW and NZ due to their hard lockdowns, so please get your Customers to check what address they have allocated to their SmartShip templates and amend that, as necessary. If not, orders will either be held or returned to sender, causing further delays. Having orders addressed correctly will go a long way to reducing delays so you can have your Live Clean goodies as soon as possible.
The team is always here to help but is also experiencing a high volume of enquiries and doing their best to get back to everyone as quickly as possible.