CONTACTING THE BUSINESS OR CUSTOMER TEAMS AT CORPORATE
Have a question for us outside of business hours? Well, you may still be able to find your answer! Our office is open and staffed from 8.30am to 4.30pm (Adelaide time) Monday to Friday but emails and Offline messages (Via the Live Chat function) can be sent through to our team 24 hours a day.
Our emails and offline messages via the Live Chat use an “Answer Bot” to suggest an article that may give the answer to your question.
If you don’t find what you are looking for, however, don’t worry – your enquiry will still come to us via an email and will be answered during business hours. We try and answer emails within 24 hours, so unless your enquiry is super urgent, there is no need to contact us again using another method.
TIP: If you do read an article and it doesn’t give you the answer you need, make sure your don’t mark your enquiry as Solved. Enquiries marked as solved will not come through to the team so we won’t be able to help you!